Shipping policy

 

SHIPPING

Please allow 1-2 business days for order processing.  We will email you when the order is shipped. Please check spam if you do not receive it in your inbox. 

UK SHIPPING POLICY

All UK orders are processed and shipped from our UK warehouse via Royal Mail or courier services (such as Evri, DPD, or UPS).

Orders are typically delivered within 2–5 business days after dispatch. Please note that processing times may vary during peak periods. Delivery times do not include weekends or public holidays.

Shipping rates are calculated at checkout based on the weight and size of your order. Orders over £70 qualify for free standard shipping within the United Kingdom.

Once an order has been placed, we are unable to modify or cancel it.

DELIVERY INFORMATION

Please ensure that your shipping details are accurate at the time of purchase. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

If a parcel is returned to us due to unsuccessful delivery or refusal, the customer will be responsible for any additional shipping costs to resend the order.

LOST OR DELAYED PARCELS

While we aim to meet all delivery estimates, delays may occasionally occur due to circumstances beyond our control (e.g., courier disruptions or high seasonal demand).

If your order has not arrived within the expected timeframe, please contact our customer service team so we can assist you.

CUSTOMS & DUTIES

All orders are shipped from within the United Kingdom. Therefore, no customs duties or import taxes apply to deliveries within the UK.